Payment Information

Prime Vibes may accept major payment methods made available through our checkout system.

Depending on the payment provider, device, browser, location, and transaction, available options may include:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Other supported credit or debit cards
• Other payment methods displayed during checkout

The payment methods shown during checkout are the methods currently available for your transaction.

Availability may change without notice as payment providers, technical integrations, or business requirements change.

Unless otherwise stated, all prices displayed on the Prime Vibes website are in:

United States Dollars (USD)

Your financial institution or payment provider may apply additional fees if your account uses another currency.

Any currency-conversion charges imposed by your bank, card issuer, digital-wallet provider, or other financial institution are outside Prime Vibes' control.

Payment authorization or collection generally takes place when you submit your order.

Depending on the payment method and provider, you may see:

• An immediate charge
• A pending authorization
• A temporary hold
• A completed transaction

A pending authorization does not always mean that a payment has been finally settled.

The exact timing depends on your payment provider and financial institution.

When you place an order, the payment provider may request authorization from your:

• Bank
• Credit-card issuer
• Debit-card issuer
• Digital-wallet provider
• Other financial institution

Authorization confirms that the payment method is valid and that sufficient funds or credit may be available.

If authorization fails, your order may not be completed.

You are responsible for providing accurate billing information during checkout.

This may include:

• Cardholder or account-holder name
• Billing address
• ZIP Code
• Email address
• Telephone number
• Other information requested by the payment provider

Incorrect or incomplete billing information may result in:

• Payment failure
• Additional verification
• Delayed order processing
• Order cancellation

Prime Vibes takes reasonable measures designed to provide a secure checkout experience.

Payments may be processed by authorized third-party payment providers using security technologies appropriate to their services.

Depending on our checkout configuration, security measures may include:

• Encrypted communications
• Secure payment-processing infrastructure
• Tokenization
• Fraud detection
• Payment authentication
• Address verification
• Card-security verification
• Account-security controls

When a third-party payment processor handles card payments, Prime Vibes generally does not directly store complete payment-card numbers or card security codes.

Payment providers may securely collect and process information such as:

• Card number
• Expiration date
• Cardholder name
• Billing information
• Card verification information

Prime Vibes may receive limited transaction information necessary for order administration, such as:

• Payment status
• Payment method type
• Transaction reference
• Last few digits of a card
• Authorization information

Payment transactions may be processed by independent third-party payment providers.

Those providers may collect and process information according to:

• Their own privacy policies
• Their own terms
• Financial-industry requirements
• Applicable laws and regulations

By selecting a particular third-party payment option, you may also be subject to that provider's terms.

We encourage customers to review applicable payment-provider policies where relevant.

If available at checkout, Prime Vibes may support digital-wallet payment options such as:

• Apple Pay
• Google Pay
• PayPal
• Other supported wallet services

The availability of a digital wallet may depend on:

• Your device
• Browser
• Operating system
• Location
• Account configuration
• Payment-provider compatibility

Digital-wallet transactions are also subject to the applicable wallet provider's terms and privacy practices.

After a successful checkout, you should generally receive an order confirmation.

This confirmation may include:

• Order number
• Items purchased
• Order total
• Shipping details
• Payment status
• Other order information

An automated order confirmation acknowledges receipt of your order but may remain subject to payment verification, fraud review, product availability, and final order acceptance.

Payments may fail for reasons including:

• Incorrect card details
• Incorrect expiration date
• Incorrect security code
• Incorrect billing address
• Insufficient funds
• Credit limit restrictions
• Bank security controls
• Failed identity authentication
• Expired payment method
• Payment-provider errors
• Suspected fraud
• Technical issues

If a payment fails, please verify the information entered and try again where appropriate.

You may also need to contact your bank or payment provider.

Prime Vibes usually does not receive the complete reason why a bank or card issuer declines a transaction.

For security and privacy reasons, financial institutions may provide only a general decline status.

If your payment continues to be declined, contact the relevant:

• Bank
• Card issuer
• PayPal
• Digital-wallet provider
• Other payment service

Sometimes a failed or incomplete checkout attempt may still appear temporarily as a pending authorization on your account.

This does not necessarily mean Prime Vibes successfully collected the payment.

Banks and payment providers may automatically release unsuccessful authorization holds after their own processing period.

Prime Vibes cannot control how quickly your financial institution removes an authorization hold.

In some circumstances, multiple checkout attempts may create multiple temporary authorizations.

If only one order was successfully completed, additional pending entries may disappear automatically after your payment provider releases them.

If you believe you have been fully charged more than once for the same order, contact:

support@primevibes.co

Please provide:

• Order number
• Amount charged
• Transaction date
• Relevant payment information excluding full card details
• Screenshot where helpful

We will review the transaction records available to us.

For your security, please never send us your complete credit-card or debit-card number, PIN, CVV/CVC security code, or account password by email, contact form, social media, or telephone.

Prime Vibes customer-service representatives should not require this information to provide ordinary order support.

To protect customers and Prime Vibes, certain transactions may be subject to fraud-prevention or security checks.

These checks may evaluate factors such as:

• Billing information
• Shipping information
• Transaction amount
• Order history
• Payment authorization results
• Device or network information
• Other risk indicators

In certain circumstances, an order may be:

• Temporarily held
• Delayed
• Subject to additional verification
• Cancelled

if we or our payment provider reasonably identify a security or fraud concern.

For certain transactions, we may request reasonable additional information before fulfilling an order.

For example, we may ask you to:

• Confirm order details
• Verify contact information
• Confirm billing or shipping information
• Complete authentication through your payment provider

We will not ask you to email your full card number, security code, or online banking password.

Product prices are displayed in USD unless otherwise stated.

We make reasonable efforts to maintain accurate pricing, but errors may occasionally occur.

If a material pricing error is discovered before fulfillment, Prime Vibes may:

• Correct the price
• Contact you
• Cancel the affected item or order
• Issue a refund if payment was already collected

For additional information, please review our Terms of Service.

Applicable sales tax may be calculated during checkout based on factors including:

• Shipping destination
• Product type
• State and local tax rules
• Applicable legal requirements

The applicable tax amount will generally be displayed before you complete your order.

Shipping charges, when applicable, are generally calculated during checkout based on factors including:

• Delivery location
• Package dimensions
• Package weight
• Shipping method
• Carrier rates
• Applicable promotions

Please review our Shipping Policy for complete shipping information.

Promotional codes may be applied during checkout when eligible.

Promotions may be subject to:

• Expiration dates
• Minimum purchase amounts
• Product exclusions
• Usage limits
• Customer eligibility
• Other terms

Unless expressly permitted, multiple promotional codes may not be combined.

Promotional discounts generally cannot be applied retroactively after an order is completed.

If Prime Vibes offers gift cards, they may be accepted as a payment method subject to applicable gift-card terms.

Gift cards may:

• Be subject to balance limitations
• Have restrictions on certain transactions
• Be non-refundable except where legally required
• Have no cash value except where required by law

The applicable terms will be provided when gift cards are offered.

The ability to divide an order between multiple payment methods depends on the functionality supported by our checkout system.

Unless specifically offered during checkout, you should assume that an online order must be completed using a single supported payment method.

Successful payment does not necessarily guarantee final order fulfillment.

Orders remain subject to matters including:

• Product availability
• Payment verification
• Fraud review
• Pricing accuracy
• Shipping eligibility
• Compliance with our Terms of Service

If Prime Vibes cannot fulfill an order after payment has been collected, an appropriate refund will be issued.

Orders may generally be cancelled within 2 hours of being placed, provided processing has not yet started.

If a successfully paid order is cancelled, an applicable refund will generally be issued to the original payment method.

Please review our Terms of Service and Shipping Policy for complete cancellation terms.

Approved refunds are generally issued to the original payment method.

Once an eligible return has been received and inspected, Prime Vibes generally processes approved refunds within:

5–10 business days

Your financial institution may require additional time before the refund is reflected in your account.

Please review our Refund & Return Policy for complete details.

After Prime Vibes submits a refund, the time required for the funds to appear may vary by:

• Bank
• Card issuer
• Payment processor
• PayPal
• Digital-wallet provider
• Payment method

Prime Vibes does not control processing times imposed by external financial institutions.

If a payment card has expired, been replaced, or been closed after your purchase, the financial institution may still be able to route the refund to the appropriate account.

If you experience difficulty receiving a refund, contact your card issuer first.

You may also contact Prime Vibes for available refund-reference information.

Original shipping charges are generally non-refundable for customer-preference or change-of-mind returns.

They may be refundable when an eligible return occurs because:

• Prime Vibes shipped the wrong product
• The product arrived damaged
• The product had a qualifying defect
• Prime Vibes made another verified fulfillment error
• Applicable law requires otherwise

Please review our Refund & Return Policy.

If you believe there is a problem with a Prime Vibes transaction, we encourage you to contact us first at:

support@primevibes.co

We will make reasonable efforts to investigate legitimate billing or order concerns.

Nothing on this page limits any lawful right you may have to dispute a transaction through your payment provider.

Intentionally submitting a false or fraudulent payment dispute may constitute misuse of our services.

If you believe a payment method was used without your authorization, contact your bank, card issuer, or payment provider immediately.

You may also contact Prime Vibes with relevant order information so we can review any records available to us.

Do not email us complete card details or passwords.

Information associated with your payment may be processed in accordance with our Privacy Policy.

Depending on how checkout is configured, your payment provider may independently collect and process financial information.

For more information about Prime Vibes' handling of personal information, please review our Privacy Policy.

Our checkout or payment providers may use strictly necessary cookies or similar technologies to:

• Maintain checkout sessions
• Authenticate transactions
• Prevent fraud
• Secure payments
• Provide digital-wallet functionality

For additional information about cookies, please review our Cookie Policy.

Payments made at a physical Prime Vibes location may support payment methods that differ from those available online.

The payment methods available in-store will depend on the store's active payment systems.

In-store purchases may also be subject to:

• Printed receipt terms
• Applicable return conditions
• Store-specific processing procedures

For online purchases, your order confirmation or payment confirmation may serve as an electronic record of the transaction.

We recommend keeping:

• Order confirmation
• Receipt
• Order number
• Relevant transaction correspondence

until your order is delivered and any return period has passed.

To help protect your account and payment information:

• Use a secure and trusted device when shopping.
• Avoid entering payment details on public or unsecured computers.
• Verify that you are visiting the official Prime Vibes website.
• Do not share account passwords.
• Never send complete card details through email or social media.
• Review your financial statements regularly.
• Report suspicious transactions promptly.

The official Prime Vibes website is:

www.primevibes.co

Prime Vibes may add, remove, or modify available payment methods as our business and payment integrations evolve.

For example, availability may change because of:

• Payment-provider requirements
• Security considerations
• Technical changes
• Geographic limitations
• Business decisions

The payment methods displayed at checkout represent the options currently available for the transaction.

Prime Vibes may update this Payment Information page periodically to reflect:

• New payment methods
• New payment providers
• Changes in checkout functionality
• Security improvements
• Business changes
• Changes in applicable law

When we update this page, we will revise the Last Updated date.

For additional information about shopping with Prime Vibes, please review:

• Terms of Service
• Privacy Policy
• Shipping Policy
• Refund & Return Policy
• Cookie Policy

These policies work together to explain the terms applicable to purchases and use of the Prime Vibes website.

If you have questions about a payment, charge, refund, billing issue, or order, please contact: