Shipping Policy

Prime Vibes currently ships orders throughout the United States.

At this time, international shipping may not be available unless specifically offered during checkout.

Shipping availability may vary based on:

• Delivery destination
• Product type
• Package size or weight
• Carrier service availability
• Legal or carrier restrictions

If we are unable to ship an order to the address provided, we will contact you when reasonably possible.

Orders are generally processed within 1–2 business days after payment confirmation.

Business days generally mean Monday through Friday, excluding recognized holidays.

Orders placed:

• On weekends
• On holidays
• After applicable processing cut-off times

will generally begin processing on the next business day.

Order-processing time is separate from shipping transit time.

For example, an order requiring two business days to process and three business days in transit may take approximately five business days before delivery.

Although we aim to process orders within the stated timeframe, processing may occasionally take longer because of:

• High order volume
• Holiday periods
• Seasonal sales
• Product availability
• Payment verification
• Fraud or security review
• Address verification
• Severe weather
• Technical issues
• Operational disruptions
• Events outside our reasonable control

If a significant processing delay affects your order, we may contact you using the information provided during checkout.

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

The confirmation may contain:

• Order number
• Products purchased
• Shipping address
• Billing information
• Payment summary
• Selected shipping method
• Other relevant order details

Please review your order confirmation carefully and contact us promptly if you notice an error.

Once your order has shipped, we will generally send a shipping confirmation email.

The shipping confirmation may contain:

• Carrier information
• Tracking number
• Tracking link
• Shipping date
• Delivery estimate

Tracking information may take some time to become active after a shipping label has been created.

Prime Vibes may use trusted shipping carriers such as:

• USPS
• UPS
• FedEx
• Other reputable shipping or logistics providers

The carrier used for a particular order may depend on:

• Delivery location
• Package size
• Package weight
• Selected shipping method
• Service availability
• Delivery requirements

Prime Vibes may select an appropriate carrier where a specific carrier is not chosen during checkout.

Our estimated delivery time for Standard Shipping is generally:

3–7 business days after shipment

This estimate begins after your order has completed processing and has been handed to the shipping carrier.

Standard delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Where available, customers may be able to select expedited shipping during checkout.

Our estimated delivery time for Expedited Shipping is generally:

2–3 business days after shipment

Expedited shipping:

• May not be available for every product or destination
• Does not normally shorten the order-processing period
• May be affected by weekends, holidays, weather, and carrier disruptions
• Is subject to carrier service availability

Selecting expedited shipping does not guarantee delivery by a specific date unless a guaranteed service is expressly identified during checkout.

Any delivery dates or ranges displayed on our website, checkout page, order confirmation, shipping confirmation, or carrier website are estimates unless specifically identified as guaranteed.

Delivery times may be affected by circumstances outside Prime Vibes' reasonable control, including:

• Severe weather
• Holiday shipping volume
• Carrier delays
• Transportation disruptions
• Natural disasters
• Incorrect addresses
• Local delivery conditions
• Government actions
• Service interruptions

Prime Vibes cannot guarantee carrier transit times.

Shipping charges are generally calculated at checkout.

Charges may depend on factors including:

• Delivery location
• Package dimensions
• Package weight
• Shipping method
• Carrier rates
• Product type
• Applicable promotions

The shipping amount, if any, will generally be displayed before you complete your purchase.

Prime Vibes may occasionally offer free or discounted shipping promotions.

Such offers may be subject to conditions including:

• Minimum order value
• Eligible products
• Eligible shipping destinations
• Promotional dates
• Selected shipping method
• Promotional codes

Unless otherwise stated, free-shipping promotions generally apply only to eligible standard shipping charges.

Prime Vibes may modify or discontinue shipping promotions at any time before an order is placed.

Shipping charges and purchases may be subject to applicable sales tax where required by federal, state, or local law.

Applicable tax amounts will generally be calculated during checkout.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP Code
• Telephone number where requested

Prime Vibes is not responsible for delivery problems resulting from incorrect or incomplete address information supplied by the customer, except where otherwise required by law.

If you discover an error in your shipping address, contact us immediately at:

support@primevibes.co

We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once an order has:

• Entered processing
• Been packed
• Had a shipping label created
• Been transferred to a carrier

Changing the destination after shipment may not be possible.

If an order is returned to Prime Vibes because of:

• Incorrect address
• Incomplete address
• Missing apartment or unit number
• Invalid address
• Undeliverable address

we may contact you to determine whether you would like the order resent.

Additional shipping charges may apply before reshipment.

If a refund is requested instead, original shipping costs and any return-to-sender fees may be non-refundable or deducted from the refund where legally permitted.

Shipping to PO Boxes may be available for eligible products and shipping methods.

Some carriers or products may not support PO Box delivery.

If a selected shipping method cannot deliver to a PO Box, we may request an alternative physical address.

Prime Vibes may be able to ship eligible products to APO, FPO, or other military addresses when supported by the applicable carrier.

Delivery times for military addresses may be longer than standard delivery estimates.

Certain products or shipping services may be restricted.

Shipping to Alaska and Hawaii may be available.

Shipping:

• May cost more than contiguous U.S. delivery
• May require additional transit time
• May have limited expedited options

Available rates and methods will generally be displayed during checkout where supported.

Shipping to U.S. territories may be available only where supported by our carriers and checkout system.

Shipping options, pricing, and delivery estimates may vary significantly by destination.

If an address is not eligible, checkout may prevent completion of the order or we may contact you after order placement.

Once a tracking number is available, you can use it to monitor your shipment through the applicable carrier.

Tracking information may show statuses such as:

• Label created
• Accepted by carrier
• In transit
• Out for delivery
• Delivered
• Delayed
• Delivery exception

Tracking information is supplied by the shipping carrier and may not always update immediately.

It is normal for tracking information to occasionally remain unchanged for a period while a package moves through the carrier's network.

If tracking has not updated for an unusually long period, please contact us and we can help review the shipment.

We may need to allow the carrier's required waiting period before initiating a formal investigation.

Once an order has been transferred to a shipping carrier, final delivery is primarily handled by that carrier.

Carrier delays may occur because of:

• Weather
• Holidays
• High package volume
• Transportation problems
• Local delivery disruptions
• Sorting delays
• Operational issues

Prime Vibes will provide reasonable assistance where appropriate, but we cannot directly control carrier operations.

Shipping and processing times may be longer during major holidays and peak shopping periods.

We recommend placing time-sensitive orders as early as possible.

Any holiday order-by dates or delivery guidance we publish are estimates unless expressly stated as guaranteed.

Severe weather, natural disasters, public emergencies, transportation interruptions, or other events may temporarily affect order processing and delivery.

In such circumstances, estimated delivery times may be extended.

We appreciate your understanding when delays occur for reasons beyond our reasonable control.

If tracking shows that your package has been delivered but you cannot locate it, we recommend that you:

1. 1.Check around entrances, porches, mailboxes, garages, and other possible delivery locations.
2. 2.Ask members of your household whether they accepted the package.
3. 3.Check with neighbors or building management where appropriate.
4. 4.Review any carrier delivery photograph or notice.
5. 5.Allow a short period in case the carrier marked the package delivered shortly before actual delivery.
6. 6.Contact the carrier for additional delivery information.

If you still cannot locate the package, contact Prime Vibes at support@primevibes.co.

We will provide reasonable assistance in reviewing the situation and, where appropriate, working with the carrier.

If your package appears to be lost in transit, contact us as soon as reasonably possible.

We may:

• Review carrier tracking
• Verify your shipping address
• Contact the shipping carrier
• Open a missing-package investigation
• Request additional information

A carrier investigation may require several business days.

Where the package is confirmed lost and the circumstances qualify, Prime Vibes may provide an appropriate resolution, such as:

• Replacement
• Refund
• Other reasonable remedy

Resolution may depend on product availability, carrier findings, and applicable law.

Please inspect your package promptly after delivery.

If your package or product arrives damaged, contact us within 5 days of delivery.

Please include:

• Your order number
• Description of the damage
• Clear photographs of the damaged product
• Photographs of the shipping package
• Photographs of labels or visible carrier damage where applicable

Please retain the item and all packaging materials until we confirm whether they are needed for a carrier claim or return.

If you receive a product that is different from what you ordered, contact us within 5 days of delivery.

Please provide:

• Order number
• Photo of the item received
• Product label or packaging photo where applicable

If we verify that Prime Vibes shipped the wrong item, we will provide an appropriate resolution at no additional shipping cost to you.

This may include:

• Shipping the correct product
• Providing a prepaid return label
• Issuing a refund

If a shipment arrives but an item from your order is missing, contact us within 5 days of delivery.

Please provide:

• Order number
• Missing product details
• Photographs of the package and contents if requested

We may review packing records, shipment weight, fulfillment information, or other records before resolving the claim.

If you refuse delivery of a package for reasons unrelated to verified damage or a Prime Vibes error, the shipment may be treated as a customer-initiated return.

Where permitted by law:

• Original shipping charges may be non-refundable
• Carrier return fees may be deducted from an eligible refund
• Any reshipment may require additional payment

If a package appears visibly damaged, contact us for guidance whenever reasonably possible.

Packages returned to Prime Vibes because they were:

• Unclaimed
• Not picked up
• Unable to be delivered after carrier attempts

may require additional shipping charges before being resent.

If the order is instead refunded, original shipping charges and carrier return fees may be non-refundable where legally permitted.

Customers may be able to provide delivery instructions directly through a shipping carrier.

Any instructions submitted directly to a carrier are governed by that carrier's services and policies.

Prime Vibes cannot guarantee compliance with special carrier delivery instructions.

Certain shipments may require a signature because of:

• Order value
• Product type
• Fraud-prevention measures
• Carrier requirements
• Delivery location

If a signature is required, someone may need to be available at the delivery address.

Failure to obtain a required signature may result in additional delivery attempts or the package being held for pickup.

If you use a package-forwarding service, freight forwarder, hotel, temporary address, mail center, or third-party receiving service, Prime Vibes' responsibility may be limited once the shipment has been successfully delivered to the address provided at checkout, to the extent permitted by law.

Please ensure that such services are authorized and able to accept your package.

Orders containing multiple items may occasionally be shipped in more than one package.

If this occurs:

• You may receive multiple tracking numbers
• Packages may arrive on different dates
• A partial delivery does not necessarily mean items are missing

Please review your shipping confirmation before reporting a missing item.

If Prime Vibes offers preorders or backordered products, the applicable product page may provide an estimated shipping date.

These dates are estimates and may change because of:

• Supplier delays
• Manufacturing delays
• Transportation issues
• Product availability

If an extended delay occurs, we may provide updated information or available options.

Certain products may be subject to shipping restrictions because of:

• Carrier rules
• Product characteristics
• Safety requirements
• State or local law
• Destination restrictions

Where a product cannot legally or practically be shipped to your destination, we may cancel the affected item and issue an appropriate refund.

Orders may generally be cancelled within 2 hours of placing the order, provided processing has not yet started.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

To request cancellation, contact us immediately at:

support@primevibes.co

Submitting a cancellation request does not guarantee cancellation.

A cancellation is considered successful only after Prime Vibes confirms it.

If an order has already shipped and you no longer want the item, you may need to wait for delivery and request a return under our Refund & Return Policy.

Return eligibility, return shipping costs, and refund terms will be governed by the applicable return policy.

Shipping costs associated with returns are governed by our Refund & Return Policy.

Generally:

Customers are responsible for return shipping when the return is due to:

• Change of mind
• Personal preference
• Incorrect size selected
• Incorrect color selected
• Incorrect model selected by the customer

Prime Vibes generally covers return shipping when the return is due to:

• Wrong item shipped
• Damaged product
• Qualifying defect
• Verified Prime Vibes fulfillment error

For security purposes, some orders may require additional verification before shipment.

We may review:

• Billing and shipping information
• Order history
• Payment verification results
• Fraud-risk indicators

This may occasionally delay processing.

Prime Vibes reserves the right to cancel orders reasonably believed to involve fraud or unauthorized payment activity.

If the shipping method you selected becomes unavailable after purchase, we may:

• Use an equivalent or better service
• Contact you to discuss alternatives
• Refund an applicable shipping-price difference
• Cancel and refund the affected order where necessary

We will not intentionally downgrade a paid shipping service without an appropriate resolution.

Certain shipments may include carrier liability coverage, insurance, or other shipment protection depending on the shipping method and provider.

Availability and coverage terms may vary.

Unless separately offered and purchased, customers should not assume that every shipment includes full-value insurance.

If you need an order by a particular:

• Birthday
• Holiday
• Trip
• Event
• Celebration
• Other specific date

please consider both our processing time and carrier transit estimates before ordering.

Unless Prime Vibes expressly offers a guaranteed delivery service, we cannot guarantee delivery by a specific event date.

Prime Vibes currently focuses on shipping within the United States.

If international shipping becomes available in the future, additional terms may apply regarding:

• Customs
• Duties
• Import taxes
• Brokerage fees
• International delivery times
• Restricted products
• International returns

Any such terms will be disclosed where appropriate.

Nothing in this Shipping Policy is intended to limit any consumer rights that cannot lawfully be waived.

Where applicable federal or state law provides greater protection than this policy, applicable law will control.

Prime Vibes may update this Shipping Policy periodically to reflect:

• Changes in shipping carriers
• Changes in processing times
• Changes in available shipping methods
• Operational updates
• Changes in applicable laws
• Improvements to our fulfillment processes

The latest version will be posted on our website with an updated Last Updated date.

Unless otherwise required by law, the shipping terms applicable to an order will generally be those in effect when the order was placed.

This Shipping Policy should be read together with our:

• Terms of Service
• Privacy Policy
• Refund & Return Policy
• Other applicable checkout or product terms

If a return or refund is required after delivery, please review our Refund & Return Policy for additional information.

If you have questions about shipping, delivery, tracking, a delayed shipment, or your order, please contact: