Refund & Return Policy

Eligible products may be returned or exchanged within 30 days of delivery.

The 30-day period begins on the date the order is shown as delivered by the shipping carrier.

Return requests submitted after the applicable return period may be declined unless otherwise required by law.

To qualify for a return or exchange, the item generally must:

• Be unused and unworn
• Be in its original condition
• Be returned in its original packaging
• Include all original accessories, parts, manuals, inserts, and tags
• Be in resalable condition
• Include valid proof of purchase
• Meet any product-specific return conditions

Prime Vibes reserves the right to inspect returned merchandise before approving a refund or exchange.

Items that show signs of use, damage, alteration, missing components, improper handling, or other conditions inconsistent with the original sale may not qualify for a full refund.

A valid proof of purchase is required for returns, exchanges, and refund requests.

Acceptable proof may include:

• Prime Vibes order number
• Order confirmation email
• Purchase receipt
• Other documentation that reasonably verifies the purchase

We may request additional information when necessary to locate or verify an order.

Before returning an online order, please contact Prime Vibes at:

support@primevibes.co

Please include:

• Your full name
• Order number
• Item you wish to return
• Reason for the return
• Whether you are requesting a refund or exchange
• Supporting photographs if the item is damaged, defective, or incorrect

If the return is approved, we will provide applicable return instructions.

Please do not send an online purchase back without following the return instructions provided by Prime Vibes, as unauthorized returns may cause processing delays.

Certain products are not eligible for return or exchange unless they arrive damaged, defective, or incorrectly supplied.

Non-returnable products may include:

• Clearance merchandise
• Final Sale merchandise
• Personalized products
• Customized products
• Gift cards
• Opened personal-care items
• Used merchandise
• Products damaged through misuse or improper handling

For hygiene, safety, compatibility, or product-integrity reasons, the following opened or used products may also be non-returnable unless defective:

• Screen protectors
• Charging cables
• Earphones
• Earbuds
• Used phone cases
• Similar personal or electronic accessories identified as non-returnable

Additional products may be identified as Final Sale or Non-Returnable on their product pages.

Your rights regarding defective or incorrectly supplied products remain subject to applicable law.

Products clearly marked Final Sale are not eligible for return, exchange, or refund unless:

• The product arrives damaged
• The product is defective
• Prime Vibes shipped an incorrect item
• Applicable law requires otherwise

Clearance products may also be subject to return restrictions disclosed at the time of purchase.

Personalized or customized products are generally made or prepared specifically for the customer and therefore cannot normally be returned for:

• Change of mind
• Personal preference
• Incorrect information supplied by the customer
• Customer ordering error

If Prime Vibes makes an error in customization or the product arrives damaged or defective, please contact us promptly so we can review the issue.

Certain mobile and electronic accessories may have additional return requirements.

Products should be returned with:

• Original packaging
• Original accessories
• Manuals or inserts
• Any included components
• Manufacturer labels where applicable

Opened hygiene-sensitive accessories, including earphones or earbuds, may not be returnable unless defective.

Products damaged by incorrect installation, improper use, modification, misuse, or incompatible equipment may not qualify as defective products.

Customers should review device compatibility information before purchase.

Eligible items may be exchanged within the applicable 30-day return period, subject to product availability.

Exchange requests may be accepted for reasons such as:

• Different size
• Different color
• Replacement of an eligible item
• Damaged or defective product
• Incorrect product received

If the requested replacement is unavailable, we may offer:

• Another available product
• Store credit, where offered
• A refund to the original payment method

Any price difference associated with exchanging for a different product may need to be paid or refunded as applicable.

If you return an eligible product because of:

• Change of mind
• Customer preference
• Incorrect size selected
• Incorrect color selected
• Incorrect model selected
• No longer wanting the product

you will generally be responsible for applicable return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns.

Customer-Paid Return Shipping

The customer is generally responsible for return shipping costs when the return is due to:

• Change of mind
• Personal preference
• Incorrect size ordered
• Incorrect color ordered
• Incorrect model or product selected by the customer
• Other reasons unrelated to an error or defect attributable to Prime Vibes

Prime Vibes-Paid Return Shipping

Prime Vibes will generally provide a prepaid return shipping label or another appropriate return method when the return is caused by:

• Wrong item shipped
• Product arriving damaged
• Qualifying manufacturing defect
• Another verified fulfillment error by Prime Vibes

Do not use a self-purchased shipping method for a Prime Vibes-paid return unless instructed to do so.

Returned products should be packaged securely to prevent damage during transit.

Whenever possible, use:

• The original product packaging
• Appropriate protective packaging
• A suitable shipping box or mailer
• The return documentation provided by Prime Vibes

Customers may be responsible for damage occurring during return transit when caused by inadequate packaging.

For customer-paid returns, we strongly recommend using a trackable shipping service and retaining your shipping receipt until your return is completed.

Prime Vibes cannot guarantee receipt of a return shipment that cannot be tracked.

A return is not considered received until it has been delivered to and accepted at the designated return location.

After receiving a returned product, Prime Vibes will inspect it to confirm that it meets the applicable return requirements.

We may review:

• Product condition
• Packaging
• Accessories and components
• Signs of wear or use
• Damage
• Serial numbers or identifying information where applicable
• Return reason

We will notify you if the return is approved or if additional information is required.

Once an eligible returned product has been received and inspected, approved refunds will generally be issued to the original payment method within 5–10 business days.

This timeframe refers to our refund processing period after inspection.

Your bank, card issuer, digital-wallet provider, or payment processor may require additional time to post the refund to your account.

Prime Vibes does not control processing times imposed by financial institutions.

Refunds are generally returned to the same payment method used for the original purchase.

For example, an eligible purchase paid by credit card will generally be refunded to that credit card.

If refunding the original payment method is not reasonably possible, we will determine an appropriate alternative in accordance with applicable law and payment-provider requirements.

Original shipping charges are generally non-refundable when a customer returns an item because of:

• Change of mind
• Preference
• Incorrect size selected by the customer
• Incorrect color selected by the customer
• Incorrect product or model selected by the customer

Original shipping charges may be refunded when:

• Prime Vibes shipped the wrong product
• A product arrived damaged
• A qualifying defective product was supplied
• Prime Vibes made another fulfillment error
• Applicable law requires a refund

In certain circumstances, Prime Vibes may approve only a partial refund where legally permitted.

Examples may include returned products that:

• Have missing accessories
• Have missing packaging
• Show signs of use beyond reasonable inspection
• Have been damaged after delivery
• Are returned in materially different condition
• Have missing components
• Otherwise fail to meet the original return requirements

Any reduction will be based on the condition and circumstances of the returned product and applicable law.

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, contact us within 5 days of delivery.

Please provide:

• Order number
• Description of the damage
• Clear photographs of the product
• Photographs of the shipping package
• Photographs of visible shipping damage, where applicable

Please retain the damaged item and its packaging until we advise you otherwise.

Depending on the circumstances, Prime Vibes may offer:

• Replacement
• Full refund
• Partial refund where appropriate
• Prepaid return label
• Another reasonable resolution

If you believe a product has a manufacturing defect, contact us promptly and preferably within 5 days of delivery for defects apparent when the product is received.

We may ask for:

• Photos
• Videos
• Product information
• Description of the issue
• Troubleshooting information
• Return of the item for inspection

A product may not qualify as defective if the problem results from:

• Misuse
• Accidental damage
• Improper installation
• Improper storage
• Unauthorized modification
• Normal wear and tear
• Failure to follow instructions
• Incompatible devices or equipment selected by the customer

Manufacturer warranty rights, if any, may apply separately.

If Prime Vibes sends an item different from what you ordered, please contact us within 5 days of delivery.

Provide:

• Your order number
• Photo of the item received
• Photo of the packaging or product label where applicable

After verification, we will arrange an appropriate resolution, which may include:

• Sending the correct item
• Providing a prepaid return label
• Issuing a refund

You will not be charged return shipping for a verified Prime Vibes fulfillment error.

If an order arrives with one or more items missing, contact us as soon as possible and preferably within 5 days of delivery.

Please include:

• Order number
• Description of the missing item
• Photographs of the package and contents if requested

We may review fulfillment and shipping records before providing a replacement or refund.

If your shipment appears to be lost, contact us at support@primevibes.co.

We may first:

• Review tracking information
• Confirm the shipping address
• Ask the carrier to investigate
• Request additional information

Resolution will depend on the circumstances and the results of the carrier investigation.

For additional information, please review our Shipping & Delivery Policy.

If tracking information shows your package as delivered but you cannot locate it, please:

1. 1.Check the delivery location around your property.
2. 2.Ask household members or neighbors whether they accepted the package.
3. 3.Review any carrier delivery photograph or notice, if available.
4. 4.Contact the shipping carrier where appropriate.
5. 5.Contact Prime Vibes if the package still cannot be located.

We will provide reasonable assistance with carrier investigations where appropriate.

Customers are responsible for providing a correct and complete shipping address.

If an order is returned to Prime Vibes because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

If a refund is requested instead, original shipping charges and carrier return fees may be deducted where legally permitted.

Please contact us immediately if you identify an address error before the order ships.

Packages refused by the recipient or returned because they were not claimed may be treated as customer-initiated returns.

Where legally permitted:

• Original shipping charges may not be refundable
• Return-to-sender fees may be deducted from the refund
• Reshipping may require payment of additional shipping charges

This does not apply when refusal was reasonably caused by verified damage or another Prime Vibes fulfillment error.

Products purchased as part of a bundle, promotion, multi-buy offer, or other discount may be subject to additional refund calculations.

If returning part of a promotional purchase causes the remaining items to no longer qualify for the original discount, the refund may be adjusted accordingly where disclosed and legally permitted.

If a free promotional item was provided based on a qualifying purchase, we may require the promotional item to be returned if the qualifying purchase is returned.

If a product was purchased as a gift, refunds are normally issued to the original purchaser's payment method unless another method is expressly available.

Gift recipients may contact us regarding eligible exchanges.

Proof of purchase may still be required.

Gift cards are generally non-refundable and cannot be redeemed for cash except where required by applicable law.

Products purchased with a gift card may generally be refunded back to the applicable gift-card balance or another method permitted by our systems and applicable law.

Purchases made at a physical Prime Vibes retail location may be subject to the return conditions displayed on:

• The store receipt
• In-store signage
• The product
• Other applicable retail terms

Where the same return policy applies to both online and in-store purchases, Prime Vibes may process eligible returns in accordance with this policy.

Certain online and store purchases may require separate processing.

Please contact us if you are unsure which return process applies to your purchase.

If Prime Vibes permits online orders to be returned at a physical location, the customer may be required to provide:

• Order confirmation
• Order number
• Identification where reasonably necessary
• Original payment information or receipt

Availability of in-store returns for online purchases may depend on product type and operational capabilities.

Contact us before visiting the store if you need confirmation.

Order cancellation is separate from a return.

Orders may generally be cancelled within 2 hours of being placed if processing has not started.

Once an order has entered processing or has shipped, it can no longer be cancelled and may need to be handled under the return process after delivery.

To request cancellation, contact:

support@primevibes.co

A cancellation request is not guaranteed until Prime Vibes confirms that the order has been successfully cancelled.

If an order is successfully cancelled after payment has already been collected, the amount due will generally be refunded to the original payment method.

Payment providers or banks may require additional processing time before the credit appears.

Prime Vibes reserves the right, to the extent permitted by law, to refuse or restrict returns where we reasonably identify:

• Return fraud
• Repeated abuse of the return process
• Altered merchandise
• Counterfeit substitutions
• Items not originally purchased from Prime Vibes
• False damage claims
• Manipulated documentation
• Other fraudulent activity

We may request reasonable verification before completing a return or refund.

Certain products may include warranties provided directly by the manufacturer.

Manufacturer warranties are separate from this Refund & Return Policy and may have their own:

• Coverage
• Duration
• Limitations
• Registration requirements
• Claim process

Where applicable, Prime Vibes may provide reasonable assistance in identifying relevant manufacturer warranty information, but the warranty provider remains responsible for its own warranty terms.

Nothing in this policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded or waived under applicable law.

Where applicable law provides greater rights than this policy, the applicable legal requirements will control.

If your refund has been approved but you have not received it after the expected processing period:

1. 1.Review your bank or card account again.
2. 2.Contact your card issuer or payment provider.
3. 3.Allow for any processing period communicated by that provider.
4. 4.Contact Prime Vibes if the refund still does not appear.

We can assist by confirming applicable refund transaction information where available.

Prime Vibes may update this Refund & Return Policy from time to time.

Changes may reflect:

• Operational updates
• Product changes
• Shipping changes
• Payment-provider requirements
• Changes in applicable law
• Improvements to our customer-service processes

The latest version will be published on our website with an updated Last Updated date.

Unless otherwise required by law, the policy applicable to an order will generally be the policy in effect when the purchase was made.

If you have questions about a return, exchange, refund, damaged product, incorrect shipment, or this policy, please contact: