Privacy Policy

The information we collect depends on how you interact with Prime Vibes.

1.1 Information You Provide Directly

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account login information
• Order and purchase information
• Product preferences
• Gift recipient information when applicable
• Customer service communications
• Return, exchange, or refund information
• Reviews, feedback, or survey responses
• Marketing communication preferences
• Information submitted through contact forms
• Any other information you choose to provide to us

1.2 Payment Information

When you make a purchase, payment information may be collected and processed by our authorized third-party payment processors.

Depending on the payment method selected, this may include information such as:

• Credit or debit card details
• Billing information
• Digital-wallet information
• Transaction identifiers
• Payment status

Prime Vibes may receive limited payment-related information, such as transaction status, payment method type, the last digits of a payment card, or transaction reference numbers.

We generally do not directly store complete payment-card numbers or card security codes when payment processing is handled by a third-party payment provider.

1.3 Order and Transaction Information

When you place an order, we may collect and maintain information including:

• Products purchased
• Order number
• Order date
• Purchase amount
• Discounts or promotional codes
• Shipping method
• Delivery address
• Order status
• Tracking information
• Returns and exchanges
• Refund information

We use this information to fulfill orders, provide customer service, maintain business records, and prevent fraud.

1.4 Account Information

If we offer customer accounts and you create one, we may collect:

• Name
• Email address
• Telephone number
• Password or authentication credentials
• Saved addresses
• Order history
• Wishlist information
• Preferences

Passwords should be stored using appropriate security protections and are not intended to be accessible to Prime Vibes personnel in plain text.

1.5 Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically through cookies, pixels, log files, analytics technologies, or similar tools.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Referring website
• Pages viewed
• Products viewed
• Links clicked
• Search activity
• Date and time of visits
• Approximate geographic location derived from IP address
• Shopping-cart interactions
• Website performance information
• Session and browsing activity

We may use this information to operate and improve our website, understand how customers interact with our services, detect security threats, and improve marketing effectiveness.

We may use personal information for legitimate business purposes, including to:

Process and Fulfill Orders

We use information to:

• Process purchases
• Confirm orders
• Process payments
• Prepare and ship products
• Provide tracking information
• Process returns, exchanges, and refunds
• Communicate about order status

Provide Customer Service

We may use your information to:

• Respond to questions
• Resolve complaints
• Assist with damaged or missing orders
• Help with returns or exchanges
• Respond to product inquiries
• Provide technical or account support

Manage Customer Accounts

We may use information to:

• Create and maintain accounts
• Authenticate customers
• Display order history
• Manage saved information
• Maintain wishlists or preferences

Improve Our Website and Services

We may analyze customer interactions to:

• Improve website usability
• Improve product discovery
• Understand customer preferences
• Improve website speed and performance
• Develop new features
• Improve our product selection
• Diagnose technical problems

Communicate With You

We may send transactional communications related to:

• Orders
• Payments
• Shipping
• Deliveries
• Returns
• Refunds
• Account activity
• Customer service requests
• Security notices
• Changes to our policies or services

These communications are generally necessary to provide services you have requested.

Marketing and Promotions

Where permitted by law, and subject to your preferences, we may use your information to send:

• Promotional emails
• New-product announcements
• Seasonal collection information
• Special offers
• Discounts
• Gift ideas
• Store updates
• Other Prime Vibes marketing communications

You can unsubscribe from promotional emails at any time by using the unsubscribe link provided in those communications.

Opting out of marketing messages will not prevent us from sending necessary transactional or service-related communications.

Security and Fraud Prevention

We may use information to:

• Detect suspicious transactions
• Prevent fraud
• Protect customer accounts
• Secure our website
• Investigate misuse
• Enforce our policies
• Protect Prime Vibes, our customers, and others

Legal and Compliance Purposes

We may use or retain information when necessary to:

• Comply with applicable laws
• Maintain tax and accounting records
• Respond to lawful government requests
• Resolve disputes
• Exercise or defend legal claims
• Enforce our Terms of Service and other policies

Our website may use cookies and similar technologies to operate properly and improve your shopping experience.

Cookies are small files stored on your device that may help websites remember information about your visit.

Essential Cookies

These cookies may be necessary for functions such as:

• Maintaining shopping-cart contents
• Remembering login sessions
• Processing checkout
• Protecting website security
• Preventing fraud
• Remembering privacy preferences

Because these technologies are necessary for website functionality, disabling them may prevent certain features from working properly.

Analytics Cookies

We may use analytics technologies to understand:

• Website traffic
• Page performance
• Visitor interactions
• Popular products
• Traffic sources
• Website errors

This information helps us improve the Prime Vibes website and customer experience.

Functional Cookies

These technologies may remember preferences such as:

• Language
• Location
• Account settings
• Recently viewed products
• Other website preferences

Advertising and Marketing Technologies

If Prime Vibes uses advertising or remarketing services, those services may use cookies, pixels, or similar technologies to measure advertising performance or show advertisements that may be more relevant to visitors.

Where legally required, we will provide appropriate choices regarding non-essential cookies or similar technologies.

You may also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We do not disclose personal information indiscriminately.

We may share information with third parties when reasonably necessary to operate our business, fulfill orders, provide our services, comply with law, or protect legitimate interests.

Service Providers

We may share information with trusted service providers that perform functions on our behalf, including:

• Website hosting providers
• Cloud infrastructure providers
• Payment processors
• Fraud-prevention services
• Shipping carriers
• Fulfillment providers
• Email service providers
• Customer support platforms
• Analytics providers
• Advertising and marketing providers
• Accounting and tax-service providers
• IT and security providers

These providers may receive only the information reasonably necessary to perform their services.

Shipping Carriers

We may provide customer information such as your name, shipping address, telephone number, email address, and order details to shipping carriers including providers such as USPS, UPS, FedEx, or other logistics partners used to deliver an order.

Payment Providers

Payment providers may independently collect and process payment information according to their own privacy policies and legal obligations.

We encourage customers to review the privacy terms of the payment provider used during checkout.

Business and Professional Advisors

We may disclose information to attorneys, accountants, consultants, insurers, auditors, or other professional advisors when reasonably necessary for business, compliance, or legal purposes.

Legal Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or lawful government request
• Investigate fraud or unlawful activity
• Protect our legal rights
• Protect customers or other individuals
• Enforce our agreements or policies

Business Transfers

If Prime Vibes is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Prime Vibes does not sell personal information for money in the ordinary meaning of the word "sell."

However, certain U.S. privacy laws may define "sale," "sharing," or "targeted advertising" broadly enough to include some uses of advertising, analytics, cookies, or similar technologies.

If Prime Vibes engages in activities that qualify as a sale or sharing of personal information under an applicable privacy law, we will provide any disclosures, opt-out mechanisms, or other rights required by that law.

If you subscribe to Prime Vibes marketing communications, we may use your email address or other contact information to send promotional content.

Marketing emails will provide a method to unsubscribe.

After submitting an unsubscribe request, it may take a reasonable amount of time for our systems to process the request.

We may continue to send transactional messages necessary to administer purchases, customer accounts, security matters, or customer-service requests.

If Prime Vibes later offers SMS or text-message communications and you choose to participate, we may collect and use your telephone number to send messages consistent with the consent you provide.

Where required by law:

• Consent to marketing text messages will not be a condition of purchase.
• Message and data rates may apply.
• Message frequency may vary.
• Instructions to opt out will be provided.

Additional SMS terms may apply if such a program is offered.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders
• Provide customer support
• Maintain customer accounts
• Meet accounting requirements
• Comply with tax obligations
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Satisfy legal or regulatory requirements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to our legal obligations.

Prime Vibes takes reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Alteration
• Loss
• Destruction
• Misuse

Security measures may include secure network communications, restricted access, authentication controls, monitoring, encryption where appropriate, and secure service providers.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account or information has been compromised.

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how personal information is used
• Request information about categories of third parties receiving information
• Opt out of certain marketing communications
• Opt out of certain uses of personal information where applicable
• Withdraw consent where processing is based on consent

These rights are not absolute and may be subject to legal exceptions.

For example, we may be required to retain certain information for tax, fraud-prevention, accounting, legal, or contractual reasons.

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and whether Prime Vibes is subject to it, these rights may include:

• The right to know or access personal information
• The right to correct inaccurate personal information
• The right to delete certain personal information
• The right to obtain a portable copy of certain information
• The right to opt out of certain sales of personal information
• The right to opt out of targeted advertising
• The right to opt out of certain profiling activities
• The right to limit certain uses of sensitive personal information
• The right not to receive discriminatory treatment for exercising privacy rights

The availability of these rights depends on the applicable law and whether Prime Vibes meets the relevant legal thresholds.

California Residents

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), applies to Prime Vibes, California residents may have specific rights concerning their personal information.

These can include the right to request:

• Categories of personal information collected
• Sources of personal information
• Purposes for collecting or using information
• Categories of third parties to whom information is disclosed
• Specific pieces of personal information collected
• Correction or deletion of eligible personal information
• Opt-out of certain sales or sharing of personal information

Prime Vibes will honor such rights when legally required.

We will not unlawfully discriminate against customers for exercising rights provided by applicable privacy laws.

To submit a privacy-related request, contact us at:

Email: support@primevibes.co

Please include sufficient information for us to identify your request and reasonably verify your identity.

We may request additional information to confirm your identity before processing requests involving personal information.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require documentation demonstrating that the agent is authorized to act for you.

We will respond within the timeframe required by applicable law.

Some browsers provide "Do Not Track" signals.

Because there is not a universally accepted standard governing how websites should respond to all browser-based Do Not Track signals, our website may not respond to such signals unless required by applicable law or supported by technologies we use.

Where required, we may recognize legally applicable browser-based opt-out preference signals.

Prime Vibes is a general-audience retail business and our website is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If we learn that we have collected personal information from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to delete it.

If you believe a child has provided personal information to Prime Vibes improperly, please contact us at support@primevibes.co.

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

Prime Vibes does not control the privacy practices of independent third parties.

When you leave our website or interact directly with a third-party service, that third party's privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services before providing personal information.

If you interact with Prime Vibes through social-media platforms, those platforms may collect information according to their own privacy practices.

Information you choose to make publicly available through social media may be visible to Prime Vibes and other users.

Our use of information received from a social platform will be subject to this Privacy Policy where applicable.

Prime Vibes is based in the United States and primarily serves customers in the United States.

If you access our website from another country, your information may be transferred to, processed in, or stored in the United States or other jurisdictions where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your country.

Where required by applicable law, we will implement appropriate safeguards for international data transfers.

We may update this Privacy Policy periodically to reflect:

• Changes to our business
• Changes to our website
• New services or technologies
• Changes to our service providers
• Changes in legal requirements
• Changes to our privacy practices

When we update this Privacy Policy, we will revise the Last Updated date at the top of the policy.

If changes are material, we may provide additional notice where required or appropriate.

We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact: