Terms of Service

Prime Vibes LLC operates a retail and e-commerce business offering products that may include:

• Souvenirs and gifts
• Jewelry and accessories
• Novelty and impulse items
• Mobile accessories
• Seasonal merchandise
• Other retail products and collections

Our product selection may change from time to time without notice.

You may use our website only if you are legally capable of entering into a binding agreement under applicable law.

If you are under the age of majority in your jurisdiction, you may use the website only with the involvement and permission of a parent or legal guardian.

By using our website, you represent that:

• The information you provide is accurate and complete
• You are legally permitted to use the website
• You will comply with these Terms
• You will not use the website for unlawful, fraudulent, or abusive purposes

We may update these Terms periodically to reflect changes in:

• Our business
• Our website or services
• Our products
• Applicable laws
• Payment or shipping practices
• Operational requirements

The updated Terms will become effective when posted unless otherwise stated.

The "Last Updated" date at the top of these Terms identifies the most recent revision.

Your continued use of the website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

We work to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

Website availability may be affected by:

• Maintenance
• System upgrades
• Internet outages
• Third-party service disruptions
• Security incidents
• Technical problems
• Events outside our reasonable control

We may modify, suspend, restrict, or discontinue any part of the website or service when reasonably necessary.

Certain website features may allow or require you to create a customer account.

When creating an account, you agree to:

• Provide accurate and current information
• Keep your information updated
• Maintain the confidentiality of your password
• Protect your account credentials
• Notify us promptly of suspected unauthorized access

You are responsible for activity performed through your account unless otherwise required by applicable law.

We reserve the right to suspend or terminate accounts that are reasonably believed to be fraudulent, abusive, compromised, or used in violation of these Terms.

We make reasonable efforts to display product information accurately.

Product descriptions may include information such as:

• Product name
• Images
• Features
• Materials
• Dimensions
• Color
• Size
• Compatibility
• Packaging
• Price

However, minor differences may occur.

For example, actual product colors, finishes, packaging, dimensions, patterns, or appearance may vary slightly from website images because of:

• Screen or display settings
• Lighting
• Photography
• Manufacturing variations
• Supplier changes
• Product updates
• Natural material differences

Unless otherwise required by law, minor variations that do not materially affect the product's intended use will not necessarily constitute a defect.

All products are subject to availability.

Displaying a product on our website does not guarantee that it is currently available for purchase or fulfillment.

We may:

• Limit product quantities
• Discontinue products
• Change product availability
• Restrict sales by geographic area
• Cancel orders for unavailable products

If an item becomes unavailable after you place an order, we may contact you and provide an appropriate refund, substitution option, or other available resolution.

Product prices are displayed in United States Dollars (USD) unless otherwise stated.

We may change prices at any time before an order is placed.

Prices shown may not include:

• Sales tax
• Shipping charges
• Delivery fees
• Other charges disclosed during checkout

The total amount due will normally be displayed before you submit your order.

Pricing Errors

We make reasonable efforts to ensure accurate pricing, but errors may occasionally occur.

If a product is listed at an incorrect price due to a typographical, technical, supplier, or system error, we reserve the right to:

• Correct the price
• Contact you before fulfillment
• Cancel the affected item or order
• Issue a refund if payment has already been collected

We will not intentionally honor clearly erroneous prices where doing so would be unreasonable or unlawful.

Prime Vibes may occasionally offer:

• Discounts
• Promotional codes
• Coupons
• Special pricing
• Seasonal offers
• Bundles
• Limited-time promotions

Unless otherwise stated:

• Promotions may not be combined
• Promotional codes may have expiration dates
• Some products may be excluded
• Minimum purchase requirements may apply
• Promotions have no cash value
• Discounts may not be applied retroactively

We reserve the right to cancel, modify, suspend, or refuse a promotion if we reasonably believe it has been used fraudulently, improperly, or contrary to its terms.

If Prime Vibes offers gift cards, additional terms may apply.

Gift cards:

• May only be used as permitted by their applicable terms
• Generally have no cash value except where required by law
• May not be resold or used fraudulently
• May be subject to restrictions disclosed at purchase

Lost, stolen, or improperly used gift cards may not be replaceable except as required by applicable law.

Submitting an order through the website constitutes an offer to purchase the selected products.

After you place an order, we may send an automated acknowledgment confirming that we received your order.

An automated order acknowledgment does not necessarily mean that the order has been finally accepted.

We reserve the right to review an order before acceptance and fulfillment.

An order may be refused or cancelled where reasonably necessary, including because of:

• Product unavailability
• Pricing errors
• Payment authorization failure
• Suspected fraud
• Incorrect customer information
• Shipping limitations
• Quantity restrictions
• Technical problems
• Violations of these Terms

If we cancel an order after successfully collecting payment, we will issue an appropriate refund to the original payment method.

Payment must be made using a payment method accepted at checkout.

Available methods may include, depending on our payment providers:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Other supported methods

The availability of particular payment methods may change.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method
• The billing information provided is accurate
• The payment is not fraudulent or unauthorized

Payment processing may be performed by third-party payment processors and may be subject to their separate terms and privacy policies.

Applicable sales tax or other taxes may be calculated and collected where required by law.

Tax amounts may depend on factors including:

• Shipping destination
• Product type
• Applicable state or local law
• Taxability rules

You are responsible for any taxes or charges legally associated with your purchase that are not otherwise collected by Prime Vibes.

Orders are generally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or holidays will generally be processed on the next business day.

Processing times are separate from estimated shipping and delivery times.

Processing may occasionally take longer because of:

• High order volume
• Holidays
• Product availability
• Fraud review
• Address verification
• Operational disruptions

Prime Vibes currently ships within the United States.

We may use carriers such as:

• USPS
• UPS
• FedEx
• Other reputable delivery providers

Shipping options and availability may vary based on:

• Destination
• Product
• Package size
• Order value
• Carrier availability

Estimated Delivery Times

Typical estimated delivery times may include:

Standard Shipping: approximately 3–7 business days

Expedited Shipping: approximately 2–3 business days when available and selected

These estimates are not guaranteed delivery dates.

Delivery may be affected by weather, holidays, carrier delays, service interruptions, or other circumstances outside our reasonable control.

For complete details, please review our Shipping & Delivery Policy.

Shipping charges are generally calculated at checkout based on factors such as:

• Shipping destination
• Package dimensions or weight
• Shipping method
• Carrier rates
• Applicable promotions

Any applicable shipping charge will ordinarily be disclosed before you complete your purchase.

Customers are responsible for reviewing and providing a complete and accurate shipping address.

Prime Vibes is not responsible for delivery failures, delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer, except where required by law.

If you identify an address error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order enters processing.

Delivery and risk-of-loss rules may depend on applicable law and the shipping arrangement.

You should promptly inspect packages after delivery.

If tracking shows a package as delivered but you cannot locate it, contact us promptly so that we can determine what assistance may be available.

If your package is lost or arrives damaged, please contact Prime Vibes as soon as possible and preferably within 5 business days of delivery or expected delivery, as applicable.

We may request information including:

• Order number
• Tracking information
• Photos of the product
• Photos of the shipping package
• Description of the problem

We may work with the shipping carrier or other service provider to investigate and resolve the issue.

Orders may generally be cancelled within 2 hours after they are placed, provided that processing has not yet started.

Once an order has entered processing or has shipped, it may no longer be eligible for cancellation.

Cancellation requests should be submitted promptly to:

support@primevibes.co

Sending a cancellation request does not guarantee cancellation if the order has already progressed beyond the cancellation stage.

Subject to our Returns & Exchanges Policy, eligible products may generally be returned or exchanged within 30 days after delivery.

To qualify, returned products generally must be:

• Unused
• In original packaging
• In resalable condition
• Accompanied by original accessories and tags where applicable
• Accompanied by proof of purchase

Additional product-specific requirements may apply.

Certain products may be non-returnable unless damaged, defective, or incorrectly supplied.

These may include:

• Clearance products
• Final Sale products
• Personalized or customized products
• Gift cards
• Opened personal-care products
• Used products
• Opened screen protectors
• Opened charging cables
• Opened earphones or earbuds
• Used phone cases
• Products damaged through misuse, neglect, modification, or improper handling

The product page or applicable policy may identify additional return restrictions where appropriate.

Your statutory rights, where applicable, are not affected.

If a return is made because of:

• Change of mind
• Customer preference
• Incorrect size or color selected by the customer
• Other non-defective reasons

the customer will generally be responsible for applicable return shipping costs.

If a return is required because Prime Vibes sent:

• The wrong product
• A damaged product
• A qualifying defective product

Prime Vibes will generally provide an appropriate prepaid return shipping method or other reasonable resolution.

Returned items may be inspected before a refund is approved.

Approved refunds are generally issued to the original payment method within 5–10 business days after inspection.

Financial institutions and payment processors may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless:

• Prime Vibes made an error
• The product arrived damaged
• The product was defective
• The wrong product was shipped
• Applicable law requires otherwise

For complete details, please review our Returns & Exchanges and Refund policies.

Please inspect your order promptly upon delivery.

If you receive:

• A damaged item
• A defective product
• An incorrect item

please contact us preferably within 5 days of delivery.

We may request:

• Your order number
• Photographs of the product
• Photographs of the packaging
• A description of the issue

Where appropriate, Prime Vibes may provide:

• A replacement
• A refund
• A prepaid return label
• Another reasonable resolution

Some products, particularly mobile accessories and electronics-related accessories, may only be compatible with particular devices, models, sizes, or specifications.

You are responsible for reviewing compatibility information before purchasing.

If you are unsure whether a product will work with your device, please contact us before placing an order.

Compatibility issues resulting from selecting an incorrect model may be treated as customer-preference returns unless otherwise required by law.

Our website may allow customers to submit:

• Product reviews
• Ratings
• Comments
• Photos
• Feedback
• Testimonials
• Other content

You retain ownership of content you create, but by voluntarily submitting content for publication, you grant Prime Vibes a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, distribute, and promote that content in connection with our business, website, products, and marketing, subject to applicable law.

You represent that content you submit:

• Is truthful to the best of your knowledge
• Does not violate another person's rights
• Does not contain unlawful material
• Does not contain malicious software
• Is not fraudulent, threatening, defamatory, obscene, or abusive
• Does not contain unauthorized confidential information

We may remove or decline to publish user content that violates these Terms or our content standards.

We do not require positive reviews as a condition of providing support or honoring legitimate customer rights.

The Prime Vibes website and its original content may include:

• Logos
• Brand names
• Graphics
• Website design
• Product photography
• Text
• Videos
• Icons
• Software
• Layouts
• Marketing materials
• Other creative works

These materials may be owned by Prime Vibes LLC or used under permission or license.

They are protected by applicable copyright, trademark, and other intellectual-property laws.

Except as expressly permitted, you may not:

• Reproduce our content
• Copy our website
• Republish our materials
• Sell or commercially exploit our content
• Modify our branding
• Use our trademarks without permission

You may use our website for ordinary personal shopping and informational purposes.

Certain products, payment marks, social-media logos, carrier names, and other third-party names or trademarks displayed on our website remain the property of their respective owners.

Their appearance on the Prime Vibes website does not imply ownership by Prime Vibes or endorsement beyond the applicable commercial or technical relationship.

You may not use our website or services to:

• Violate any law or regulation
• Commit or facilitate fraud
• Submit false payment information
• Impersonate another person
• Attempt unauthorized access
• Interfere with website security
• Introduce malware or malicious code
• Scrape the website in an abusive or unauthorized manner
• Circumvent technical restrictions
• Harvest personal information
• Abuse promotional programs
• Submit fraudulent returns or chargebacks
• Infringe intellectual-property rights
• Harass employees, customers, or other users
• Use automated systems in a way that materially disrupts our services

We may restrict or terminate access where we reasonably believe these restrictions have been violated.

Prime Vibes may use fraud-prevention measures to protect customers and our business.

Orders may be reviewed, delayed, or cancelled if we identify indicators such as:

• Unusual purchasing activity
• Billing inconsistencies
• Failed payment verification
• Suspicious shipping information
• Multiple high-risk transactions
• Suspected account compromise

We may request additional verification before fulfilling an order where reasonably necessary.

If there is a legitimate problem with your order, we encourage you to contact us first at support@primevibes.co so that we can try to resolve it.

Nothing in these Terms limits any lawful right you may have to dispute a transaction with your financial institution.

However, intentionally submitting a false or fraudulent payment dispute may constitute misuse of our services.

Our website may contain links to or integrations with third parties such as:

• Payment providers
• Shipping carriers
• Social-media platforms
• Mapping services
• Analytics providers
• Marketing platforms
• Other external websites

Third-party services are governed by their own terms and privacy policies.

Prime Vibes is not responsible for the independent content, availability, security, or privacy practices of third-party websites or services.

Your use of the website is also subject to our Privacy Policy, which explains how Prime Vibes collects, uses, discloses, and protects personal information.

Please review the Privacy Policy carefully.

When you:

• Place an order
• Create an account
• Contact us
• Subscribe to updates
• Otherwise communicate electronically with Prime Vibes

you consent to receiving applicable communications electronically.

These may include:

• Order confirmations
• Shipping updates
• Account notices
• Security notices
• Customer-support communications
• Legal notices
• Marketing messages where you have consented or where otherwise permitted by law

You may opt out of eligible marketing communications, but you may continue to receive necessary transactional or service-related messages.

To the fullest extent permitted by applicable law, the website and services are provided on an "as is" and "as available" basis.

Prime Vibes does not guarantee that:

• The website will always be available
• The website will be error-free
• All information will always be completely accurate
• Every product will remain available
• All third-party services will operate without interruption

Nothing in this section excludes warranties, rights, or protections that cannot legally be excluded.

Products may also carry manufacturer warranties where expressly stated.

To the fullest extent permitted by applicable law, Prime Vibes LLC and its owners, managers, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to use of the website or services where such limitations are legally permitted.

This may include losses resulting from:

• Website interruptions
• Loss of data
• Third-party failures
• Carrier delays
• Unauthorized access outside our reasonable control
• Business interruption
• Loss of profits

Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

To the extent permitted by law, you agree to indemnify and hold harmless Prime Vibes LLC from claims, damages, liabilities, losses, and reasonable costs arising from:

• Your unlawful use of the website
• Your violation of these Terms
• Your infringement of another party's rights
• Fraudulent or abusive activity performed through your account

This provision does not apply where prohibited by applicable consumer law.

Prime Vibes will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Fire
• Flood
• Epidemics or public-health emergencies
• Government actions
• Carrier disruptions
• Labor disputes
• Power outages
• Internet outages
• Cyberattacks
• Supply-chain interruptions
• Transportation disruptions

We will make reasonable efforts to resume affected services when practicable.

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

Any rights that cannot legally be waived under applicable federal or state consumer-protection laws remain unaffected.

Before beginning formal legal proceedings, we encourage you to contact Prime Vibes at support@primevibes.co so that we have an opportunity to resolve the issue.

Unless applicable law provides otherwise, disputes arising from these Terms or your use of our services that are not resolved informally will be subject to the jurisdiction of appropriate courts located in Missouri.

Nothing in this provision prevents a customer from exercising rights available under applicable consumer-protection law or filing a claim in an appropriate small-claims court where permitted.

If Prime Vibes does not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

Any waiver must be valid under applicable law.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

The invalid provision will be interpreted or modified only to the extent necessary to make it enforceable where legally possible.

You may not transfer your rights or obligations under these Terms without our prior consent where such restriction is permitted by law.

Prime Vibes may transfer its rights or obligations in connection with a merger, acquisition, restructuring, sale of assets, or other legitimate business transaction, subject to applicable law.

These Terms, together with policies incorporated by reference, constitute the agreement between you and Prime Vibes concerning your use of the website and related services, except where another written agreement expressly applies.

Relevant policies may include:

• Privacy Policy
• Shipping & Delivery Policy
• Returns & Exchanges Policy
• Refund Policy
• Cookie Policy
• Other policies displayed during checkout or elsewhere on our website

If there is a conflict between these Terms and a more specific Prime Vibes policy concerning a particular subject, the more specific policy will generally control for that subject unless stated otherwise.

For example:

• Shipping matters may be governed more specifically by our Shipping & Delivery Policy.
• Returns may be governed more specifically by our Returns & Exchanges Policy.
• Personal information is governed more specifically by our Privacy Policy.

Questions about these Terms may be sent to: